Savannahlander, Cairns

4.8
#63 of 137 in Tours in Cairns
Rail Tour · Tour
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Savannahlander reviews

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TripAdvisor traveler rating 5.0
160 reviews
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4.7
TripAdvisor
  • We went by Bus to Mt Surprise to stay one night at the Bedrock village Cabins. Boarding was early morning. We thought it was a Tourbus but to our disappointment it was more a Postal run . The driver.....  more »
  • Just returned from a great journey from Mt Surprise to Cairns via Cobbold Gorge and Undara Tubes. Will and Anthony were passionate about their jobs and full of information. The scenery was varied as....  more »
Google
  • Forsayth Goldfields Hotel, just the best.
  • country after a long wet season. But I would suggest a different supplier if you are contemplating this trip. What a disappointment. Do your research! If you follow their suggested trip you will spend 5 of your 6 days sitting in a train or bus between 6 to 10 hours p/day watching trees go by. The remaining day and 2 nights according to their advertising can be spent exploring Normanton. Normanton has one main street. Your accommodation (managed by Amanda who was helpful well beyond her duties) is .6 km out of town and from there you can spend a few minutes viewing a fibreglass croc - another 1km walk to the great information centre, pass a couple of pubs and then that’s about it for your 40 hr stay. Having done this trip once before - we were aware of what we wanted, what to see and where to stay. So we chose to fly to Normanton rather than the 10hr bus ride. (We hired a car to explore nearby Karumba) The following requirements were asked for during phone conversations No trans north bus services at all, 3 travellers, 1 couple and a single woman requiring separate accommodation plus 1 day and night at Cobbold Gorge to break the trip. (Perhaps the highlight of the trip a wonderful experience, stunning location, well mannered helpful staff and amazing meals) . What a mistake to rely on the phone calls....info not noted or forgotten, some comments relayed to us were a blend of fact and fiction. We even sent an email requesting accommodation confirmation to be 1 x double and 1 single....with no reply. Make sure every word is sent by email and be vigilant about the details if your receive a reply.. At no stage did we ever receive a full personal itinerary of our amended trip Don’t pay 1 cent deposit until the entire trip itinerary is confirmed. Book what you want to do and see..... Not accept their basic itinerary as the only choice. Some of our issues:- first 3 nights were booked as triple share - when we had insisted on separate accom. (as above) We paid extra for the single room for two nights in Normanton. The accommodation at Croydon was also a triple share Instead of the requested full day at the Cobbold Gorge, we were booked on a trans north bus for a 250km ride plus another 5hr train ride and further bus arriving at the Gorge at 6.30pm. Upon discovering this- a rather unpleasant phone call was had with Robert at the Savannahlander and his remedy for solving our issue was “Just let me know your credit card number and I will fix it” We had to abandon the standard scheduled tour at this stage and join another tour group to allow for our stay at the Gorge as we had a late Afternoon scenic flight booked. This change resulted in an extra $600 for alternate accommodation, meals and transfers - with no refund for unused meals accom. Transfers etc. At the completion of our trip we contacted Robert in Cairns to arrange a meeting at their office to discuss out dissatisfaction. We were unceremoniously told that he had no intention of seeing us. Well Robert - you will no doubt add your comment about us - so rather than a private office meeting, we can now discuss our trip with the world

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